Terms of Service

1. Definitions

In these Terms, the following definitions apply:

• “Service” means the bael.ai platform, including all software, features, APIs, and content made available by Gebeya.
• “Customer” means any individual or legal entity that creates an account or accesses the Service, including on a Free plan.
• “Workspace” means a Customer's isolated environment on the Service, containing their jobs, pipeline, team members, and candidate data.
• “Customer Data” means all data, content, and information submitted by the Customer or collected on their behalf through the Service.
• “Applicant Data” means personal data belonging to job applicants who submit applications through a Customer's careers page.
• “Subscription Fee” means the recurring charge payable by the Customer for access to a paid tier of the Service.
• “Intellectual Property Rights” means patents, trademarks, copyrights, trade secrets, and all other proprietary rights.
• “Confidential Information” means any non-public information disclosed by one party to the other that is designated as confidential or that reasonably should be understood to be confidential.

2. About Gebeya Inc. and bael.ai

Gebeya Inc. is a technology company incorporated in the State of Delaware, USA. bael.ai is an AI-powered Applicant Tracking System (ATS) and recruitment CRM developed and operated by Gebeya Inc. to help hiring teams post jobs, manage candidates, and make better, faster hiring decisions.

For enquiries: support@gebeya.com

3. The Service

Subject to these Terms, Gebeya grants Customer a limited, non-exclusive, non-transferable, revocable licence to access and use the Service. bael.ai provides:

• Job creation and management tools, including AI-assisted job description generation
• A branded, public-facing careers page for each Workspace to collect job applications
• An AI-powered hiring pipeline (Kanban board) to manage candidates through recruitment stages
• Resume parsing, candidate scoring, ranking, and semantic search powered by AI
• Team collaboration features with role-based access control
• Bulk CV upload and batch AI-scoring
• Integrations with third-party services including Google, Stripe, and others
• Analytics dashboards and recruitment reporting tools

Gebeya reserves the right to modify, enhance, suspend, or discontinue any feature or the Service as a whole at any time. Gebeya will provide reasonable advance notice for material changes where commercially practicable. No compensation shall be due for temporary feature unavailability or modification.

4. Account Registration & Security

You must create an account to use bael.ai. By registering, you represent and warrant that: (a) all information you provide is accurate and complete; (b) if you are registering on behalf of a legal entity, you have authority to bind that entity to these Terms; and (c) your use of the Service does not violate any applicable law.

You are solely responsible for:

• Maintaining the confidentiality of your login credentials
• All activity that occurs under your account, whether or not authorised by you
• Notifying us immediately at support@gebeya.com upon becoming aware of any unauthorised access or security breach

Accounts may not be shared. Each team member must hold their own account and be invited to the Workspace individually. Gebeya accepts no liability for losses arising from compromised credentials or unauthorised account access.

5. Subscriptions, Billing & Refunds

bael.ai is available on a Free plan with limited features and on paid subscription tiers (“Starter”, “Pro”, “Enterprise”). Paid plans are billed monthly or annually via Stripe. By providing payment details, Customer authorises Gebeya to charge the applicable Subscription Fee on each billing cycle.

• Annual plans are billed upfront for the full year at a discounted rate and are non-cancellable mid-term except as stated herein.
• Job Credits are one-time purchases valid for 90 days from the date of purchase. Credits that expire are forfeited and non-refundable.
• Upgrades mid-cycle are prorated. The prorated amount due is presented before confirmation.
• Downgrades and cancellations take effect at the end of the current billing period. Access to paid features is retained until then.
• Refunds: A refund may be requested within 7 days of initial paid subscription, provided the Service has not been meaningfully used (no jobs posted, candidates imported, or team members invited). Refund requests must be sent to support@gebeya.com. No refunds are issued for partial months, annual plans beyond the 7-day window, or consumed Job Credits.

If any Subscription Fee payment fails, Customer's account will enter a grace period not exceeding 7 days during which paid features remain accessible. If payment is not resolved, the Workspace will be downgraded to the Free plan. Customer Data will be retained. Gebeya reserves the right to suspend access for non-payment after written notice. Gebeya also reserves the right to charge interest on overdue amounts at the rate of 1.5% per month (or the maximum rate permitted by law) from the due date.

6. Acceptable Use

Customer agrees to use bael.ai only for lawful recruitment and talent management purposes. Customer must not, and must ensure that its users do not:

• Post fraudulent, misleading, discriminatory, or illegal job listings
• Use the Service to collect personal data for any purpose other than genuine recruitment
• Attempt to circumvent plan limits, feature gates, access controls, or billing systems
• Reverse-engineer, decompile, disassemble, or copy any part of the platform
• Scrape, crawl, or extract data from the Service using automated means without prior written authorisation
• Use automated tools to create accounts, submit applications, or manipulate AI scores
• Upload or transmit malicious code, viruses, or any content designed to harm the Service or its users
• Resell, sublicense, or white-label access to the Service without Gebeya's express written consent
• Discriminate against applicants on the basis of race, gender, age, religion, disability, national origin, or any other protected characteristic
• Use the Service in any manner that infringes the Intellectual Property Rights of Gebeya or any third party

Gebeya reserves the right to suspend or permanently terminate accounts that violate these rules, with or without prior notice depending on the severity of the violation. Gebeya is not liable for any loss Customer suffers as a result of such suspension or termination where Customer was in breach of this section.

7. AI Features — Disclosures & Customer Responsibility

bael.ai uses artificial intelligence and machine learning to assist with recruitment tasks. Customer acknowledges and agrees that:

• AI-generated outputs (job descriptions, candidate summaries, match scores, rankings) are provided as decision-support tools only, not as final or definitive assessments. All hiring decisions must be made by a human reviewer.
• AI match scores are derived from patterns in provided data and do not constitute a guarantee of candidate suitability. Gebeya makes no warranties regarding the accuracy, completeness, or fitness of AI-generated content.
• Customer bears sole and exclusive responsibility for ensuring that its use of AI-assisted features complies with all applicable employment, anti-discrimination, and data protection laws in its jurisdiction, including any obligations under the EU AI Act, US Executive Orders on AI, or equivalent regulations.
• Gebeya shall have no liability for any employment decision, regulatory action, claim, or loss arising from Customer's reliance on AI-generated outputs.

8. Customer Data & Applicant Data

Customer retains ownership of all Customer Data. Customer grants Gebeya a limited, non-exclusive, royalty-free licence to store, process, and transmit Customer Data solely to provide, maintain, and improve the Service during the term of this Agreement.

As an employer using bael.ai, Customer is the Data Controller (or equivalent under applicable law) for all Applicant Data. Customer is solely responsible for:

• Obtaining all necessary consents and lawful bases for collecting and processing Applicant Data
• Displaying a compliant privacy notice on its careers page
• Honouring data subject rights (access, deletion, correction, portability) under applicable law
• Ensuring its use of bael.ai complies with all applicable data protection laws, including the Delaware Personal Data Privacy Act, the California Consumer Privacy Act (as applicable), and any other US federal or state privacy laws
• Reporting any data breach to the relevant supervisory authority within the timeframes required by applicable law

Gebeya acts as a Data Processor (or equivalent) on Customer's behalf, processing Applicant Data only as directed by Customer and as necessary to provide the Service. Gebeya's data processing obligations are further detailed in our Privacy Policy. Gebeya implements industry-standard technical and organisational security measures to protect Customer Data, but cannot guarantee absolute security. Gebeya will promptly notify Customer of any confirmed data breach affecting Customer Data.

Gebeya may use aggregated, anonymised, non-identifiable data derived from Customer usage to improve the Service and its AI models, provided no such use reveals Customer Confidential Information or identifies any individual.

9. Intellectual Property Rights

The bael.ai platform — including its design, source code, AI models, algorithms, documentation, trademarks, and all features — is the exclusive property of Gebeya Inc. and is protected by United States and international Intellectual Property Rights laws. Nothing in these Terms transfers, assigns, or grants any ownership rights in the Service or Gebeya's IP to Customer.

Customer retains full ownership of its original Customer Data. Any feedback, suggestions, or ideas Customer provides to Gebeya regarding the Service (“Feedback”) shall be deemed non-confidential, and Gebeya may use, incorporate, and commercialise such Feedback without restriction and without obligation to Customer.

Customer shall not: (a) copy, modify, or create derivative works of the Service; (b) use Gebeya's name, logo, or trademarks without prior written consent; (c) remove or alter any proprietary notices on the Service.

10. Confidentiality

Each party agrees to hold the other's Confidential Information in strict confidence and not to disclose it to any third party, except: (a) with the other party's prior written consent; (b) as required by applicable law or legal process, provided the disclosing party gives prompt prior written notice to the other party to the extent permitted by law; or (c) to its employees, contractors, or advisors who need to know such information and are bound by confidentiality obligations no less restrictive than those herein.

This obligation of confidentiality survives termination of the Agreement for a period of three (3) years.

11. Third-Party Integrations

bael.ai integrates with third-party services including Google (OAuth), Stripe, and others. Customer's use of these integrations is governed by the respective third party's own terms and privacy policies. Gebeya is not responsible for the availability, security, accuracy, or practices of any third-party service.

Connecting a third-party service grants bael.ai access only to the data scopes explicitly authorised by Customer. Customer may revoke any integration at any time from Workspace settings. Gebeya shall not be liable for any loss arising from the unavailability or modification of third-party services or APIs.

12. Indemnification

Customer shall defend, indemnify, and hold harmless Gebeya Inc., its officers, directors, employees, contractors, agents, affiliates, and successors (collectively, “Gebeya Indemnitees”) from and against any and all claims, damages, liabilities, losses, penalties, fines, costs, and expenses (including reasonable attorneys' fees) arising out of or relating to:

• Customer's breach of any representation, warranty, or obligation under these Terms
• Customer's violation of any applicable law, regulation, or third-party right
• Customer's use of the Service in a manner that infringes any third-party Intellectual Property Rights
• Any employment decision, discrimination claim, or regulatory action arising from Customer's use of AI-generated outputs
• Customer's failure to obtain required consents for collecting or processing Applicant Data
• Any claim by a job applicant relating to Customer's recruitment practices or data handling
• Any content posted on Customer's careers page that violates applicable law or third-party rights

Gebeya reserves the right, at its own expense, to assume the exclusive defence and control of any matter subject to Customer indemnification, and Customer agrees to cooperate fully with Gebeya's defence of such claims.

13. Limitation of Liability

13.1 Exclusion of Consequential Damages. To the maximum extent permitted by applicable law, in no event shall Gebeya Inc. or its officers, directors, employees, or agents be liable for any indirect, incidental, special, exemplary, punitive, or consequential damages, including without limitation: loss of revenue, loss of profits, loss of data, loss of business opportunity, or reputational harm — even if Gebeya has been advised of the possibility of such damages and regardless of the legal theory under which such damages are sought.

13.2 Cap on Liability. Gebeya's total aggregate liability to Customer for any and all claims arising out of or related to these Terms or the Service shall not exceed the total Subscription Fees paid by Customer to Gebeya in the twelve (12) months immediately preceding the event giving rise to the claim. If no Subscription Fee has been paid (e.g., Free plan), Gebeya's maximum liability shall be USD $100.

13.3 Specific Exclusions. Without limiting the foregoing, Gebeya shall not be liable for:

• Any hiring decision made in reliance on AI-generated content or match scores
• Any claim arising from Customer's failure to comply with applicable employment or data protection law
• Loss or corruption of Customer Data resulting from Customer's own actions, misuse, or failure to maintain backups
• Service unavailability caused by factors outside Gebeya's reasonable control
• Damages resulting from Customer's failure to implement reasonable security practices for its account

Some jurisdictions do not allow exclusion of certain warranties or limitation of liability for certain types of damages. In such jurisdictions, Gebeya's liability is limited to the fullest extent permitted by law.

14. Disclaimer of Warranties

THE SERVICE IS PROVIDED “AS IS” AND “AS AVAILABLE” WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING WITHOUT LIMITATION: IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, AND NON-INFRINGEMENT. GEBEYA DOES NOT WARRANT THAT THE SERVICE WILL BE UNINTERRUPTED, ERROR-FREE, SECURE, OR THAT DEFECTS WILL BE CORRECTED. GEBEYA DOES NOT WARRANT THE ACCURACY OR COMPLETENESS OF ANY AI-GENERATED CONTENT.

No advice or information obtained from Gebeya or through the Service shall create any warranty not expressly stated herein.

15. Force Majeure

Neither party shall be liable for any delay or failure in performance (other than payment obligations) resulting from causes beyond that party's reasonable control, including but not limited to: acts of God, natural disasters, pandemic or epidemic, war, terrorism, civil unrest, government action or regulation, internet or infrastructure failures, power outages, or acts or omissions of third-party service providers (“Force Majeure Event”).

The affected party must notify the other party as soon as reasonably practicable of a Force Majeure Event and use commercially reasonable efforts to resume performance. If a Force Majeure Event continues for more than 30 consecutive days, either party may terminate the Agreement on written notice without liability.

16. Termination

16.1 Termination by Customer. Customer may cancel its subscription at any time from Workspace billing settings. On cancellation, paid access continues until the end of the current billing period. Customer Data is retained for 90 days following full account closure, after which it is permanently deleted. Customer may export data at any time before deletion.

16.2 Termination by Gebeya for Cause. Gebeya may terminate or suspend Customer's access immediately and without notice upon the occurrence of any of the following:

• Material breach of these Terms that is not cured within 10 business days of written notice (or immediately if the breach is incapable of cure)
• Non-payment of any Subscription Fee that remains outstanding for more than 14 days after written notice
• Customer's insolvency, bankruptcy, or cessation of business operations
• Fraudulent activity or conduct that causes harm to Gebeya, other users, or third parties
• Violation of applicable law through use of the Service

16.3 Effect of Termination. Upon termination: (a) all licences granted to Customer cease immediately; (b) Customer's access to the Service is revoked; (c) outstanding Subscription Fees through the date of termination for cause become immediately due and payable. Termination does not relieve Customer of payment obligations accrued prior to termination.

16.4 Survival. Sections 9 (IP), 10 (Confidentiality), 12 (Indemnification), 13 (Limitation of Liability), 14 (Disclaimers), 17 (Governing Law), and any accrued payment obligations shall survive termination of this Agreement.

17. Governing Law & Dispute Resolution

These Terms shall be governed by and construed in accordance with the laws of the State of Delaware, USA, without regard to its conflict of law principles.

17.1 Informal Resolution. Before initiating any formal proceeding, the parties agree to attempt to resolve any dispute through good-faith negotiation. Either party may initiate this process by sending written notice describing the dispute in reasonable detail. The parties shall negotiate in good faith for at least 30 days from the date of such notice before commencing arbitration or litigation.

17.2 Binding Arbitration. If the dispute is not resolved through informal negotiation, it shall be finally and exclusively resolved by binding arbitration administered by the American Arbitration Association (AAA) under its Commercial Arbitration Rules. The arbitration shall be conducted in Wilmington, Delaware, USA (or by remote means as agreed), in the English language, by a single arbitrator. The arbitrator's award shall be final and binding, and judgment on the award may be entered in any court of competent jurisdiction.

17.3 Class Action Waiver. Customer irrevocably waives any right to bring or participate in any class action, collective action, or representative proceeding against Gebeya. All claims must be brought on an individual basis.

17.4 Exceptions. Notwithstanding the foregoing, either party may seek injunctive or other equitable relief in any court of competent jurisdiction to prevent irreparable harm, including in cases of IP infringement or breach of confidentiality obligations.

18. Changes to These Terms

Gebeya reserves the right to update these Terms at any time. When changes are made, Gebeya will update the version number and effective date at the top of this page and notify Customer via email or in-app notice for material changes. Continued use of the Service after the effective date of any changes constitutes acceptance of the updated Terms.

For material changes, Gebeya will provide at least 14 days' prior notice, giving Customer time to review and, if necessary, terminate its account before the changes take effect. Non-material changes (e.g., formatting, clarifications, adding new definitions) may take effect immediately.

19. General Provisions

• Entire Agreement: These Terms, together with any Order Form and Appendices, constitute the entire agreement between the parties regarding the Service and supersede all prior negotiations, representations, or agreements.
• Severability: If any provision of these Terms is found unenforceable, it shall be modified to the minimum extent necessary to make it enforceable; all other provisions remain in full force.
• No Waiver: Failure to enforce any provision of these Terms shall not constitute a waiver of Gebeya's rights to enforce that provision in the future.
• Assignment: Customer may not assign or transfer any rights or obligations under these Terms without Gebeya's prior written consent. Gebeya may assign this Agreement without restriction in connection with a merger, acquisition, or sale of substantially all of its assets.
• Notices: All legal notices to Gebeya must be sent in writing to support@gebeya.com. Notices to Customer will be sent to the email address associated with the Customer's account.
• No Third-Party Beneficiaries: These Terms do not create any rights in any third party, including job applicants.
• Relationship of the Parties: The parties are independent contractors. Nothing in these Terms creates an employment, partnership, agency, or joint venture relationship.

20. Contact Us

For questions about these Terms or the Service:

• support@gebeya.com