Terms of Service

1. Who We Are

Bael Technologies Ltd is a technology company that operates bael.ai — an AI-powered Applicant Tracking System (ATS) that helps hiring teams post jobs, manage candidates, and make better recruitment decisions. We are incorporated under the laws of Kenya.

You can reach us at: hello@bael.ai

2. Who These Terms Apply To

These Terms apply to any individual or organisation (“you”, “Customer”) that creates an account on bael.ai, whether on a Free plan or a paid subscription. If you are using bael.ai on behalf of a company or organisation, you represent that you have authority to bind that entity to these Terms.

These Terms do not apply to job applicants who submit applications through a bael.ai-powered careers page. Applicant data handling is governed by the employer's own Data Protection Notice.

3. The Service

bael.ai provides:

• Job creation and management tools, including AI-assisted job description generation
• A public-facing careers page for each workspace to collect job applications
• A hiring pipeline (Kanban board) to manage candidates through recruitment stages
• AI-powered resume parsing, candidate screening, and semantic candidate search
• Team collaboration features with role-based access control
• Integrations with third-party services including Gmail, LinkedIn, Telegram, and Stripe
• Subscription billing management and usage tracking

We reserve the right to modify, suspend, or discontinue any feature or the Service as a whole at any time, with reasonable notice where commercially practicable.

4. Account Registration & Security

You must create an account to use bael.ai. You are responsible for:

• Providing accurate information when registering
• Keeping your login credentials secure and confidential
• All activity that occurs under your account, whether or not authorised by you
• Notifying us immediately at security@bael.ai if you suspect unauthorised access to your account

You may not share your account with others or allow multiple individuals to use a single seat. Each team member must have their own account and be invited to your workspace.

5. Subscriptions, Billing & Refunds

bael.ai is available on a Free plan with limited features and on paid subscription tiers (Starter, Pro, Enterprise). Paid plans are billed monthly or annually via Stripe. By providing payment details, you authorise us to charge your card on the applicable billing cycle.

• Annual plans are discounted and billed upfront for the full year.
• Job Credits are one-time purchases valid for 90 days. Credits expire on their stated expiry date and are non-refundable once purchased.
• Upgrades mid-cycle are prorated — you pay only for the remaining days on the new plan. A preview of the amount due is shown before you confirm.
• Downgrades or cancellations take effect at the end of the current billing period. You retain access to paid features until then.
• Refunds: We offer a 7-day refund on new subscriptions if you have not meaningfully used the Service (i.e., created jobs, invited team members, or imported candidates). Refund requests must be sent to billing@bael.ai. We do not offer refunds for partial months or annual plans beyond this window.

If payment fails, your subscription will enter a grace period. Access to paid features continues during the grace period. If payment is not resolved, your workspace will be downgraded to the Free plan and your data will be preserved — you will not lose access to your candidates or historical data.

6. Acceptable Use

You agree to use bael.ai only for lawful recruitment purposes. You must not:

• Post jobs that are fraudulent, misleading, discriminatory, or otherwise illegal
• Use bael.ai to collect personal data from applicants for any purpose other than genuine recruitment
• Attempt to circumvent plan limits, feature gates, or access controls
• Reverse-engineer, scrape, or copy any part of the platform
• Use automated tools to create accounts or submit applications in bulk
• Upload malicious files, scripts, or content designed to harm the platform or other users
• Resell or sublicense access to bael.ai to third parties without our express written consent
• Discriminate in hiring on the basis of race, gender, age, religion, disability, national origin, or any other characteristic protected under applicable law

We reserve the right to suspend or terminate accounts that violate these rules, with or without prior notice, depending on the severity of the violation.

7. AI Features — Important Disclosures

bael.ai uses artificial intelligence to assist with recruitment tasks. You acknowledge and agree that:

• AI-generated content (job descriptions, candidate summaries, match scores) is provided as a starting point to assist human decision-making, not as a definitive or final output.
• AI match scores and candidate rankings are based on patterns in provided data and may not capture the full picture of a candidate's suitability. All hiring decisions must be made by a human with appropriate review.
• You are solely responsible for ensuring that your use of AI-assisted features complies with applicable employment and anti-discrimination laws in your jurisdiction.
• We do not guarantee the accuracy, completeness, or fitness of any AI-generated output.

8. Your Data & Candidate Data

You retain ownership of all data you upload to bael.ai, including job descriptions, candidate profiles, resumes, and pipeline data (“Customer Data”). You grant Bael a limited licence to store, process, and transmit Customer Data solely to provide and improve the Service.

As an employer using bael.ai, you are the Data Controller for any personal data belonging to job applicants. You are responsible for:

• Obtaining appropriate consent from applicants before collecting their data
• Displaying a compliant Data Protection Notice on your careers page
• Honouring applicant rights (access, deletion, correction) under applicable law
• Ensuring your use of bael.ai complies with the Kenya Data Protection Act, 2019 and any other applicable data protection laws in your jurisdiction

Bael acts as a Data Processor on your behalf and processes applicant data only as directed by you. Our obligations as Data Processor are detailed in our Privacy Policy.

9. Intellectual Property

The bael.ai platform, including its design, code, AI models, and all features, is owned by Bael Technologies Ltd and protected by intellectual property law. Nothing in these Terms transfers any ownership rights to you.

You retain full ownership of the content you create on the platform (job descriptions, notes, etc.). You grant us a non-exclusive, royalty-free licence to use aggregated and anonymised data to improve our AI models and service quality, provided this data cannot be used to identify you or any individual applicant.

10. Third-Party Integrations

bael.ai integrates with third-party services including Google (Gmail OAuth), LinkedIn, Telegram, Stripe, and others. Your use of these integrations is subject to the respective third party's terms and privacy policies. We are not responsible for the practices, availability, or content of third-party services.

Connecting a third-party service (e.g. Gmail) grants bael.ai access only to the data scopes you explicitly authorise. You can revoke any integration at any time from your workspace settings.

11. Uptime & Service Availability

We aim to provide a reliable service, but we do not guarantee 100% uptime. Scheduled maintenance, infrastructure issues, or events outside our control may result in temporary interruptions. We will communicate planned maintenance with reasonable advance notice where possible.

We are not liable for any loss or damage arising from service unavailability, data loss due to infrastructure failure, or delays in processing caused by third-party services (including Stripe, Google, or AI providers).

12. Limitation of Liability

To the maximum extent permitted by law, Bael Technologies Ltd shall not be liable for:

• Indirect, incidental, consequential, or punitive damages
• Loss of revenue, profits, data, or business opportunity
• Any hiring decision made in reliance on AI-generated content
• Any claim arising from your failure to comply with applicable employment law

Our total aggregate liability for any claim arising out of or related to these Terms shall not exceed the amount you paid to us in the 3 months preceding the event giving rise to the claim.

13. Termination

You may cancel your account at any time from your workspace billing settings. On cancellation:

• Paid access continues until the end of the current billing period
• After the grace period, your workspace is downgraded to the Free plan
• Your data is retained for 90 days after full cancellation, after which it is permanently deleted
• You may export your candidate and job data at any time before deletion

We may terminate or suspend your account immediately and without notice if you materially breach these Terms, engage in fraudulent activity, or cause harm to other users or the platform.

14. Changes to These Terms

We may update these Terms from time to time. When we do, we will update the version number and effective date above, and notify you via email or an in-app banner for material changes. Continued use of bael.ai after the effective date of changes constitutes your acceptance of the updated Terms.

We will always give you at least 14 days' notice before material changes take effect, giving you time to review and, if necessary, close your account before they apply.

15. Governing Law & Disputes

These Terms are governed by the laws of the Republic of Kenya. Any dispute arising out of or relating to these Terms shall first be referred to good-faith negotiation. If unresolved within 30 days, disputes shall be submitted to the exclusive jurisdiction of the courts of Nairobi, Kenya.

16. Contact Us

For questions about these Terms:

• General enquiries: hello@bael.ai
• Legal & compliance: legal@bael.ai
• Billing disputes: billing@bael.ai